Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use sarvoliqenex's creativity platform.
Last updated: January 15, 2025
Information We Collect
Personal Information You Provide
When you create an account or interact with our platform, we collect information you voluntarily provide to us. This helps us deliver personalized experiences and improve our creative writing services.
- Account registration details including your name, email address, and chosen username
- Profile information such as bio, writing preferences, and creative interests
- Content you create, upload, or share on our platform including stories, comments, and feedback
- Communication records when you contact our support team or participate in community discussions
- Payment information when you subscribe to premium features or make purchases
- Survey responses and feedback you provide to help us improve our services
Automatically Collected Information
Like most online platforms, we automatically collect certain technical information when you visit our website. This data helps us understand how users interact with our platform and identify areas for improvement.
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited, time spent on different sections, and feature usage
- IP address and general location information for security and analytics purposes
- Cookies and similar tracking technologies to enhance your browsing experience
- Error logs and performance data to maintain platform stability and functionality
How We Use Your Information
We use the information we collect to provide, maintain, and improve our creativity platform. Our goal is to create meaningful experiences that support your creative writing journey while respecting your privacy preferences.
We never sell your personal information to third parties. Your creative content remains yours, and we only use it to provide the services you've requested and improve our platform features.
- Delivering core platform features including story creation tools, genre recommendations, and community features
- Personalizing your experience by suggesting relevant content, writing prompts, and creative resources
- Communicating important updates about your account, new features, and platform improvements
- Analyzing usage patterns to identify popular features and optimize platform performance
- Preventing fraud, abuse, and unauthorized access to protect our community
- Complying with legal obligations and responding to lawful requests from authorities
- Conducting research and development to introduce new creative tools and features
Information Sharing and Disclosure
We understand that trust is fundamental to our relationship with users. We're selective about when and how we share information, and we always prioritize your privacy and security.
Service Providers and Partners
We work with trusted third-party companies that help us operate our platform effectively. These partners are contractually required to protect your information and use it only for specified purposes.
- Cloud hosting providers for secure data storage and platform reliability
- Payment processors for handling subscription and purchase transactions
- Email service providers for delivering important notifications and updates
- Analytics services to understand user behavior and improve platform performance
- Customer support tools to provide timely assistance and resolve issues
Legal Requirements
In certain circumstances, we may be required to disclose personal information to comply with legal obligations or protect the rights and safety of our users and platform.
- Response to valid legal requests, court orders, or government inquiries
- Protection against fraud, abuse, or violations of our terms of service
- Emergency situations where disclosure may prevent harm to individuals
- Business transfers or acquisitions, with continued privacy protection commitments
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.
Security Best Practices
We encourage you to use strong, unique passwords for your account and enable two-factor authentication when available. Never share your login credentials with others, and contact us immediately if you suspect unauthorized access to your account.
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls and authentication measures for internal systems
- Employee training on data protection and privacy best practices
- Incident response procedures for potential security breaches
- Regular backups and disaster recovery protocols
Your Privacy Rights and Choices
You have several rights regarding your personal information. We've designed our platform to give you control over your data and privacy preferences.
Access and Control
- View and update your account information and profile details through your dashboard
- Download a copy of your personal data and creative content
- Delete specific pieces of content or your entire account
- Adjust privacy settings and notification preferences
- Opt out of non-essential communications and marketing messages
- Request correction of inaccurate or incomplete information
Cookie Management
You can control how cookies are used through your browser settings. Keep in mind that disabling certain cookies may affect platform functionality and your user experience.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.
- Account information is retained while your account remains active
- Creative content is stored according to your account settings and deletion requests
- Communication records are kept for customer service and legal compliance purposes
- Analytics data is aggregated and anonymized for long-term insights
- Payment information is handled according to financial regulations and processor requirements
- Deleted accounts undergo a grace period before permanent removal
When you delete your account, we begin the process of removing your personal information from our systems. Some information may remain in backup systems for a limited time, but we ensure it's not accessible for normal operations.
International Data Transfers
As an Australian-based platform, we primarily store and process data within Australia. However, some of our service providers may be located in other countries. We ensure that all international transfers meet strict privacy and security standards.
- Primary data storage and processing occurs within Australia
- International transfers are protected by appropriate safeguards and agreements
- We comply with applicable data protection laws and regulations
- Service providers must meet our strict privacy and security requirements
Children's Privacy
Our platform is designed for users who are at least 13 years old. We don't knowingly collect personal information from children under 13. If we discover that we've inadvertently collected such information, we'll delete it promptly.
Parental Guidance
If you're a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We'll work with you to address the situation and ensure appropriate privacy protection.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We'll notify you of significant changes through your account or by posting an updated version on our platform.
- We'll provide advance notice of material changes that affect your rights
- Updated policies will include the effective date of changes
- Continued use of the platform constitutes acceptance of updated terms
- You can always access the current version of our privacy policy on our website
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your account, we're here to help.
Email us at info@sarvoliqenex.sbs
Write to us at: 9 Narell Ct, Brisbane QLD 4109, Australia
Call us at: +61415823418